betjijl Privacy Policy

1. Information We Collect

When you interact with the betjijl platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. The specific data collected depends on the nature of your interaction with us. The main categories are described below.

1.1 Account Registration Data

When you create a betjijl account, we collect the following information directly from you:

• Full legal name (as it appears on your government-issued identification);
• Date of birth (used to verify that you are aged 18 or above);
• Email address and mobile phone number;
• Mobile banking number (bKash, Nagad, Rocket, or Upay) used for deposits and withdrawals;
• Username and hashed password (your password is never stored in readable form);
• City of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).

1.2 Identity Verification Data

To comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, betjijl may request copies of the following documents at various stages of your account lifecycle:

• National Identity Card (NID) — front and back;
• Passport biographical page;
• Driving licence;
• Utility bill or bank statement issued within the past three months, confirming your address;
• Selfie photograph for facial verification purposes.

These documents are used exclusively for identity and age verification. They are stored securely and are not accessible to third parties except where required by applicable law or our licensed payment processors.

1.3 Transaction & Financial Data

We record details of every financial transaction processed through your betjijl account, including deposit amounts, withdrawal requests, bonus credits and debits, bet stakes and settlements, and account balance history. We do not store your full mobile banking PIN or one-time passwords (OTPs) — these are processed entirely by the relevant payment provider (bKash, Nagad, Rocket, or Upay) and are never transmitted to betjijl's systems.

1.4 Technical & Usage Data

When you visit betjijl.net, our servers automatically record certain technical data associated with your session:

• IP address and approximate geographic location;
• Browser type and version, operating system, and device type;
• Pages visited, time spent on each page, and click-path through the platform;
• Referring URL (the site you navigated from, if any);
• Session timestamps and connection duration.

This technical data is used for security monitoring, fraud detection, platform optimisation, and aggregate analytics. It is not used to build individual advertising profiles.

2. How We Use Your Data

betjijl uses the personal information we collect for the following lawful purposes. We process your data only where we have a valid legal basis to do so — typically because processing is necessary to perform our contract with you, to comply with a legal obligation, or because we have a legitimate interest that does not override your privacy rights.

betjijl does not use your personal data for automated decision-making that produces legal or similarly significant effects on you as a user, except where such processing is required for fraud detection or legal compliance. In those cases, you have the right to request human review of any automated decision that materially affects your account.

3. Cookies & Tracking Technologies

betjijl uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience on our platform. A cookie is a small text file stored on your device by your web browser when you visit a website. The cookies used by betjijl fall into the following categories:

3.1 Strictly Necessary Cookies

These cookies are essential for the betjijl platform to function. They enable core features such as user authentication, session management, and security token verification. These cookies cannot be disabled without disrupting the core functionality of the platform.

• Session cookies: Keep you logged in during a single browsing session. Deleted automatically when you close your browser.
• Security cookies: Protect your account from cross-site request forgery (CSRF) and session hijacking attacks.
• Load balancing cookies: Ensure consistent performance by routing your requests to the appropriate server.

3.2 Functional Cookies

Functional cookies allow betjijl to remember your preferences and settings across sessions, reducing the need to reconfigure the platform on each visit. Examples include your preferred language setting, notification preferences, and display options within the casino lobby.

3.3 Analytics Cookies

betjijl uses anonymised analytics cookies to understand how players navigate the platform, which pages receive the most engagement, and where users encounter difficulties. This data is used exclusively to improve the betjijl experience and is never combined with personally identifiable information for advertising purposes.

Most web browsers allow you to control cookie settings through their privacy or security configuration options. You may choose to block or delete cookies at any time; however, please be aware that disabling strictly necessary cookies will prevent you from logging into your betjijl account and may impair other core platform features. betjijl is not responsible for service degradation resulting from user-initiated cookie restrictions.

4. Data Sharing & Disclosure

betjijl does not sell or rent your personal information to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

4.1 Payment Service Providers

To process your deposits and withdrawals, betjijl shares necessary transaction details with our approved payment partners — bKash, Nagad, Rocket, and Upay. These providers act as independent data controllers in respect of the payment transaction and are governed by their own privacy policies. betjijl shares only the minimum information required to complete the transaction (typically your registered mobile number and transaction amount).

4.2 Game Technology Providers

betjijl's casino and sports betting products are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers to deliver game content, manage in-game events, and calculate RTP statistics. They do not receive your full name, ID documents, or payment details.

4.3 Legal and Regulatory Disclosure

betjijl may disclose personal information to law enforcement agencies, courts, or regulatory authorities where we are compelled to do so by applicable law, a valid court order, or a formal regulatory request. In such cases, betjijl will disclose only the information specifically required and will, where legally permissible, notify you of the disclosure request before complying.

4.4 Fraud Prevention and Security Partners

betjijl works with specialist fraud detection and cybersecurity service providers to protect the platform and its users from fraudulent activity. These providers process data strictly under contractual data processing agreements that limit their use of your information to the specific fraud prevention purpose for which it is shared.

5. Data Security & Retention

betjijl implements a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• Encryption: All data transmitted between your browser and betjijl's servers is protected by TLS 1.3. Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256.
• Access controls: Access to personal data within betjijl's internal systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access control (RBAC) and multi-factor authentication.
• Penetration testing: betjijl's platform undergoes periodic independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: betjijl maintains a documented data breach response procedure. In the event of a security incident that materially affects your personal data, we will notify affected users and relevant authorities within the timeframes required by applicable law.

Data Retention Periods

betjijl retains your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a minimum of five years following account closure, in accordance with AML record-keeping obligations.
• KYC identity documents: Retained for a minimum of five years from the date of submission, consistent with financial services regulatory requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Technical and usage logs: Retained for up to 12 months for security monitoring and fraud investigation purposes, then deleted or fully anonymised.
• Marketing communications data: Retained until you withdraw consent or for a maximum of two years following your last engagement with a betjijl marketing communication, whichever is sooner.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual user.

6. Your Privacy Rights

As a betjijl user, you have a number of rights in relation to the personal information we hold about you. betjijl is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team via live chat or email at [email protected].

• Right of Access: You may request a copy of all personal data betjijl holds about you. We will provide this information in a structured, machine-readable format within 30 days of your verified request.
• Right to Rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Most account details (such as email address and mobile number) can be updated directly from your account settings after betjijl Login.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that betjijl may be legally required to retain certain data (such as transaction records) notwithstanding an erasure request.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your data — for example, while a dispute about data accuracy is resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that betjijl provide your personal data in a portable, structured format so that you can transfer it to another service provider.
• Right to Object: You may object to processing carried out on the basis of betjijl's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.

7. Third-Party Services & Links

The betjijl platform integrates certain third-party services required to deliver our full product offering. While betjijl carefully vets all third-party providers, we cannot be held responsible for the independent data practices of entities outside our direct control. The following categories of third-party service are relevant to this Privacy Policy:

7.1 Game Content Providers

Casino games available on betjijl are supplied by established international game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game provided by one of these studios, a game client session is established directly with the provider's servers. The provider may collect anonymised gameplay data (bet amounts, outcomes, session duration) for RTP calculation, regulatory reporting, and product development. betjijl ensures all game providers are contractually restricted from using such data for purposes unrelated to game delivery and compliance.

7.2 Customer Support Platform

betjijl's 24/7 live chat support service is powered by a third-party customer support platform. Chat transcripts and support ticket records are retained by this provider in accordance with our data processing agreement, which mandates equivalent data protection standards to those applied by betjijl internally.

7.3 Analytics Services

betjijl uses privacy-respecting web analytics tools to measure platform performance and user engagement at an aggregate level. All analytics data is anonymised before processing; individual user profiles are not created from analytics data, and the analytics provider is contractually prohibited from sharing this data with third parties or using it for advertising purposes.

8. Policy Updates & Contact

betjijl reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made to this policy, we will notify registered users via their registered email address or via a prominent notice on the betjijl platform at least seven days before the change takes effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Minor updates — such as corrections of typographical errors, clarifications that do not affect how data is processed, or administrative changes — may be made without advance notice. In all cases, the current version of the Privacy Policy published on this page supersedes all prior versions.

Continued use of the betjijl platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated policy, you should stop using the platform and contact our support team to request account closure.

Contact Details for Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or betjijl's data practices, please contact us through any of the following channels:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 via the betjijl platform — accessible after betjijl Login
• Response Time: All privacy-related enquiries are acknowledged within 24 hours and fully responded to within 30 days

This Privacy Policy was last reviewed and updated in January 2026. betjijl is committed to transparent and responsible data stewardship and welcomes feedback from users on how we can improve our privacy practices. For questions about your rights or this policy, contact [email protected] at any time.